
OUR GUARANTEE
We take pride in our products as we believe they are amazing. If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Feel free to contact us at support@matzano.com if you have any question.
Frequently Asked Questions
How can I place an order?
Simply browse our products or collections page, add your favorite items to your cart, and proceed to checkout. We offer a variety of secure payment options for your convenience.
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, etc. All transactions are securely encrypted to protect your information.
How long does shipping take?
- Free shipping on all orders, with no additional fees or taxes.
- Processing within 1–2 business days.
- Estimated delivery within 4–8 business days.
- You will receive an email with a tracking number.
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email with a tracking number and a link so you can track your package every step of the way.
What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused, in their original packaging, and in a condition suitable for resale.
How do I initiate a return?
Please email us at support@matzano.com with your order number. We will guide you through the return process and send you a prepaid shipping label, if applicable.






