Terms of service
Overview Welcome to matzano! "We" and "our" refer to matzano. matzano operates this store and website, including all related information, content, features, tools, products, and services, to provide you (our customer) with a curated shopping experience (hereinafter referred to as "the Service"). matzano is powered by Shopify, enabling us to provide you with the Service.
The specific Terms of Service below, and any policies referenced in these Terms of Service (i.e., these "Terms of Service" or "Terms"), outline your rights and responsibilities when using the Service.
Please read these Terms of Service carefully, as they contain important information about your legal rights, covering areas such as warranty disclaimers and limitations of liability.
By accessing our Service, interacting with our Service, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Service.
Section 1 - Access Permissions and Account
By agreeing to these Terms of Service, you represent that you are at least of legal age in your state or province of residence, and that you consent to allow any of your minor family members to use our Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, complete, and up-to-date, and that you have all the rights necessary to provide such information.
Maintaining the security of your account credentials and all your account activities is entirely your responsibility. You may not transfer, sell, assign, or license your account to any other person.
Section 2 - Our Products
We have made every effort to accurately represent our products and services in our online store. However, please note that due to differences in the type of device you use to access the store and the settings and configurations of your device, the actual colors or appearance of the products may differ from what you see on your screen.
We do not guarantee that any product or service you purchase will look or be of the same quality as you expect, nor do we guarantee that it will be exactly the same as described or presented in our online store.
All product descriptions are subject to change without notice. We reserve the right to discontinue the availability of any product at any time and may limit the quantity of any product we supply to any person, geographic area, or jurisdiction, depending on the specific circumstances.
Section 3 - Orders
Placing an order represents your offer to purchase. matzano reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not accepted until matzano confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as matzano may not be able to assist you in canceling it once it is accepted. If we do not accept, make changes to, or cancel your order, we will attempt to notify you via the email, billing address, and/or phone number you provided when placing your order.
Your purchase is subject to return and exchange only in accordance with our refund policy [link].
You represent and warrant that you are purchasing the product for personal or household use and not for any commercial resale or export purposes. Section 4 - Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service is the price in effect at the time you place your order, and this price information will also be listed in your order confirmation email. Unless otherwise expressly stated, published prices do not include taxes, shipping costs, handling fees, customs or import charges.
Prices posted in our online store may differ from those offered in physical stores or third-party online or other stores. We may occasionally offer promotional offers for services that may affect pricing; these promotions are governed and bound by separate terms of service independent of these Terms. In the event of any conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide complete, accurate, and up-to-date purchase, payment, and account information for all purchases made in our store. You agree to promptly update your account information and other details, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you if necessary.
You represent and warrant that (i) the credit card information you provide is true, accurate, and complete; (ii) you are entitled to use this credit card for purchasing transactions; (iii) any charges incurred will be borne by your credit card company; and (iv) you will pay any charges incurred, including shipping and handling fees and all applicable taxes (if any), at the published prices.
Section 5 - Shipping and Delivery
We are not liable for delays in shipping and delivery. All delivery times are estimates only and we do not guarantee them. We are not liable for delays caused by carrier, customs handling, or events beyond our control. Ownership and the risk of loss immediately transfer to you once we hand over the product to the carrier.
Section 6 - Intellectual Property
Our services, including but not limited to all trademarks, brands, words, displays, images, graphics, product reviews, videos, and audio, and related designs, choices, and arrangements, are the property of matzano, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms allow you to use the Services solely for non-commercial personal purposes. You may not copy, distribute, modify, create derivative works of, publicly display, publicly run, republish, download, store, or transmit any material relating to the Service without our prior written consent. Nothing in these Terms grants or is construed as granting you any license or other rights to any patents, trademarks, copyrights, or other intellectual property rights of matzano, Shopify, or any third party unless expressly stated in these Terms. Unauthorized use of the Service may violate federal and state intellectual property laws. matzano reserves all rights not expressly granted in these Terms.
The name, logo, product and service names, designs, and slogan of matzano are trademarks of matzano or its affiliates or licensors. You may not use such trademarks without the prior written permission of matzano. The name, logo, product and service names, designs, and slogan of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Service are trademarks of their respective owners.
Section 7 - Optional Tools
As part of the Service, you may be granted access to customer tools provided by third parties, which we do not oversee, control, or intervene in.
You acknowledge and agree that we provide access to such tools "as is" when they are available, without any warranties, representations, or conditions of any kind, and without any endorsement. We assume no liability whatsoever for your use of optional third-party tools or in connection with it.
Your use of optional tools provided through the website is entirely at your own risk and decision, and you should ensure that you are familiar with and agree to the terms on which the tools provided by the relevant third-party providers are based.
We may also provide new features through the Service in the future (including the release of new tools and resources). These new features shall also be considered part of the Service and be subject to these Terms of Service.
Section 8 - Third-Party Links
The Service may contain materials and website hyperlinks (including any embedded third-party features) provided or operated by third parties. We are not responsible for checking or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave our Service and access such materials or third-party websites, you do so at your own risk.
We assume no liability for any harm or damage caused by your access to any third-party website, or by your purchase or use of any products, services, resources, or content on any third-party website. Please carefully read the policies and practices of third parties to ensure you understand the specific requirements before engaging in any transaction. Complaints, claims, concerns, or issues regarding third-party products and services should be directed directly to the third party.
Section 9 - Relationship with SHOPIFY
[Merchant Notice: This section accurately describes the relationship between Shopify and your store and should not be deleted or modified.] matzano is powered by Shopify, enabling us to provide services to you. However, all sales and purchase transactions you conduct in our store are completed directly through matzano. By using the Service, you acknowledge and agree that Shopify is not responsible for any matter arising from or related to any sales transactions between you and matzano, including any harm, damage, or loss caused by the purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with matzano.
Section 10 - Privacy Policy
All personal information we collect through the Service is governed by our Privacy Policy, which can be viewed here [link]. Some personal information may be governed by Shopify's Privacy Policy, which can be viewed here. By using the Service, you acknowledge that you have read these Privacy Policies.
Because the Service is hosted by Shopify, Shopify will collect and process personal information about your access to and use of the Service in order to provide and improve the Service for you. Information you submit to the Service will be transferred to and shared with Shopify and third parties, who may be located in countries outside your location, in order to provide the Service for you. Please see our Privacy Policy [link] for more details on how we, Shopify, and our partners use your personal information.
Section 11 - Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, "Feedback"), you are granting us a perpetual, sublicensable, royalty-free license worldwide to use, reproduce, modify, publish, distribute, and display such Feedback in any media for any purpose, including commercial use. For example, we may exercise our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, and to perform and exercise our obligations and rights under these Terms of Service.
You also represent and warrant that: (i) you have or have all the rights necessary to submit all feedback; (ii) you have disclosed any compensation or reward you receive for submitting feedback; and (iii) your feedback will comply with these Terms. We have no obligation now or thereafter to (1) keep your feedback confidential; (2) pay compensation for your feedback; or (3) respond to your feedback.
We may, but are not obligated, monitor, edit, or remove feedback that we unilaterally deem illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable or infringing on any party's intellectual property rights or these Terms of Service.
You agree that your feedback will not infringe on any rights of any third party, including copyright, trademark, privacy, personal rights, or other individual or proprietary rights. You further agree that your feedback will not contain defamatory or other illegal, abusive, or obscene content, or contain in any form any computer virus or other malicious software that may affect the operation of the Service or any related website. You must not use a false email address, impersonate another person, or otherwise mislead us or any third party regarding the source of any feedback. You are solely responsible for any feedback you submit and its accuracy. We assume no responsibility for any feedback posted by you or any third party.
Section 12 - Errors, Inaccuracies, and Omissions
In rare cases, there may be typographical errors, inaccuracies, or omissions in information regarding the Service or within the Service concerning product descriptions, pricing, promotions, offers, product shipping costs, shipping times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, and to change or update information or cancel orders (including after you have submitted an order).
Section 13 - Prohibited Use
You may only access and use the Service for lawful purposes. You may not access or use the Service, directly or indirectly, for any of the following purposes: (a) for any illegal or malicious purpose; (b) to violate any international, federal, provincial, or state statutes, rules, laws, or local ordinances; (c) to infringe or damage our or other parties' intellectual property rights; (d) to harass, insult, abuse, harm, defame, slander, discredit, intimidate, or harm any of our employees or any other personnel; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (g) to transmit or cause the transmission of any advertising or promotional material, including any “spam,” “chain mail,” “mass spam,” or any other similar enticement; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or prohibits any person from using or enjoying the Service, or conduct that we determine may harm or hold liable matzano, Shopify, or Service users.
In addition, you agree not to engage in the following activities: (a) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that could affect the functionality or operation of the Service; (b) copying, imitating, reselling, or exploiting any part of the Service; (c) collecting or tracking the personal information of other people; (d) sending spam, phishing, no-bait spoofing, excuse spoofing, web crawling, scraping, or scraping; or (e) interfering with or bypassing the security features of the Service or any related website, other website, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without prior notice if we determine that you have violated any provision of these Terms.
Section 14 - Termination
We may terminate this Agreement or your access to the Service (or any part thereof) at any time without prior notice, and you will still be liable for all amounts due prior to the termination date (inclusive).
The following terms shall continue to apply upon any termination: Intellectual Property, Feedback, Termination, Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver; the entire Agreement, Assignment, Applicable Law, Privacy Policy, and any other terms that, by their nature, should continue to apply upon termination.
Section 15 - Disclaimer
The information provided in or through the Service is for general informational purposes only. We make no warranty as to the accuracy, completeness, or usefulness of such information. You assume all risk in placing any reliance on such information. We assume no liability whatsoever arising from your, any other visitor to the Service, or any person who may have access to any of the content herein.
Unless expressly stated by matzano, the Service and all products supplied through the Service are provided "as is" and "as available" for your use without any express or implied representations, warranties, or conditions, including all implied warranties or conditions regarding merchantability, merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant, represent, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or prohibit disclaimers of liability for implied or other warranties, therefore the above disclaimer may not apply to you.
Section 16 - Limitation of Liability To the maximum extent permitted by law, in no event shall matzano, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or any of the aforementioned parties to SHOPIFY and its affiliates be liable for any injury, loss, claim or damage of any kind, direct, indirect, incidental, punitive, special or consequential, including but not limited to loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or any similar damage, whether based on contract, tort (including negligence), strict liability, or arising from your use of any Service or any product purchased using the Service, or any other claim in any way relating to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from your use of the Service or any content (or product) published, transmitted or otherwise made available through the Service, even if advised of the possibility of such occurrence.
Section 17 - Indemnification
You agree to indemnify, hold harmless, and hold harmless matzano, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, debt, or claim payable to any third party arising out of or in connection with: (1) your breach of these Terms of Service or any document referenced herein; (2) your violation of any law or infringement of the rights of any third party; or (3) your access to and use of the Service.
We will give you notice of any indemnifiable claim, and failure to give notice in a timely manner will not release you from your liability for indemnification unless it causes material damage to you. We may control the defense and resolution of such claims at your expense, including the selection of attorneys; however, we will not resolve any claims that require you to assume non-monetary obligations without your consent (which may not be refused for unjustifiable reasons). You will be required to cooperate in the defense of indemnifiable claims, including providing relevant documentation.
Section 18 - Severability
If any provision of these Terms of Service is held to be illegal, invalid, or unenforceable, it shall still be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service. This determination shall not affect the validity and enforceability of any remaining provisions.
Section 19 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, along with any policies or operating rules we post on this website or relating to the Service, constitute the entire agreement and understanding between you and us, governing your use of the Service, and superseding any prior or concurrent oral or written agreements, communications, and suggestions between you and us (including, but not limited to, any previous versions of these Terms of Service).
Any ambiguity regarding these Terms of Service shall not be interpreted against the drafter.
Section 20 - Assignment
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be deemed invalid. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.
Section 21 - Applicable Law
These Terms of Service and any separate agreements upon which we provide services to you are governed and construed by the federal, state, or district courts of the jurisdiction in which matzano is headquartered. You and matzano agree to the territorial and personal jurisdiction of such courts.
Section 22 - Headings
The headings used in this Agreement are for convenience only and do not limit or otherwise affect these Terms.
Section 23 - Changes to Terms of Service
You can view the latest version of the Terms of Service on this page at any time.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of HK
24 - Contact Information
Any questions relating to these Terms of Service should be sent to us at support@matzano.com.
Our contact information is posted below: support@matzano.com